At Corporate Travel and Facility Management (CTFM), we understand that incredible customer service is the foundation of a sustained and successful relationship with our clients. Our customer centric approach gets us the understanding of their current needs and ensures that our strategy is backed by meticulously designed products and services. We understand our customers feedback and analyse their experiences. Basis the analysis and measurement, we take actions to achieve optimum satisfaction levels. The results of this feedback activity are based on the study of the following parameters - On- Time Performance, Responsiveness, Quality, Refer to Friend and Customer Satisfaction.
Knowledge and understanding of traveler needs
Adherence to Client Travel Policy
Quality of Hotels / Accommodation Services
Escalation / Complaint Resolution
Relationship Management(At account level)
Overall Customer Satisfaction Score