We believe in customer satisfaction

At Corporate Travel and Facility Management (CTFM), we understand that incredible customer service is the foundation of a sustained and successful relationship with our clients. Our customer centric approach gets us the understanding of their current needs and ensures that our strategy is backed by meticulously designed products and services. We understand our customers feedback and analyse their experiences. Basis the analysis and measurement, we take actions to achieve optimum satisfaction levels. The results of this feedback activity are based on the study of the following parameters - On- Time Performance, Responsiveness, Quality, Refer to Friend and Customer Satisfaction.

Accessibility& Responsiveness

Knowledge and understanding of traveler needs

Adherence to Client Travel Policy

Quality of Hotels / Accommodation Services

Escalation / Complaint Resolution

Relationship Management(At account level)

Overall Customer Satisfaction Score